Last updated: 13 October 2026
Cancel before we start: full refund
You can cancel your order for a full refund at any time before we start work on your images. We usually start within 1 working day of payment. We will email you as soon as work starts. To cancel, email sales@gaffmotion.com and quote your GM reference.
If we cannot deliver
If we cannot complete your order, for example because the photos are not suitable or the requested changes are not possible, we will refund you in full.
Once work has started
When you place your order, you ask us to start work as soon as your payment is confirmed, and you acknowledge that you lose the right to cancel once work has begun. After that point, orders cannot be cancelled.
Previews and revisions come first
We send you watermarked previews to review. Every package includes up to 2 rounds of revisions within your chosen transformation style: mark the images you would like changed on your preview page and tell us what to adjust.
Still unhappy after your revisions
If you are still unhappy after both revision rounds, you can ask for a 50% refund before you approve your final images, using the “Still not happy?” option on your preview page or by emailing sales@gaffmotion.com. If we refund you, your preview link is closed and the images may not be used.
When your order is complete
Your order is complete when you approve your previews, or automatically 14 days after you receive your latest previews if we have not heard from you. Your clean, full-resolution images then unlock, and the 50% refund no longer applies.
How refunds are paid
Refunds are made to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Your rights
This policy does not affect your statutory rights as a consumer.
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